The State of AI in Marketing (Report) & What's Coming Next

AI is already part of daily marketing work. The next advantage won’t come from using more tools—it’ll come from finding bottlenecks, questioning assumptions, and automating only what works.

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I’ve watched AI move from an interesting experiment to a daily marketing tool faster than most people expected. Two years ago, marketers were still asking whether ChatGPT could write useful copy. Now the more relevant question is: what happens when AI touches nearly every part of the workflow?

That’s why I spent time with Social Media Examiner’s State of AI in Marketing report. The report offers a useful snapshot of where marketers are today, but the more valuable clues point toward what comes next.

My biggest takeaway is simple: AI adoption is no longer the main advantage. Most marketers are already using it. The advantage will come from knowing what to automate, what to leave human, and which bottlenecks are actually limiting growth.

AI use has crossed into the mainstream

The report found that 73% of marketers use AI daily. Another 17% use it at least weekly.

That’s a major shift. We’ve moved past the early-adopter phase and into the early majority. I predicted that marketing would cross this adoption chasm in 2025, and the numbers suggest that it happened.

If you use AI every day, you’re not an outlier anymore. You’re in the majority. If you only use it once or twice a week, you’re increasingly behind the curve—not because you need to chase every new tool, but because regular AI use is becoming part of how marketing work gets done.

The momentum is still building:

  • 84% of marketers increased their AI use over the past year.
  • 78% expect to use AI even more over the next 12 months.
  • About one in three marketers say AI now touches most of their work.

That last point matters most. AI isn’t confined to brainstorming anymore. It’s showing up in strategy, copywriting, social media, research, internal operations, campaign execution, and analysis.

I use AI in a similar way. It’s less like a search engine and more like a consultant I can call whenever I need help thinking through a problem. I’ve used it for everything from marketing decisions to troubleshooting a garage door opener. The difference is that modern AI doesn’t just find information. Increasingly, it can help do the work.

Marketers are becoming more sophisticated AI users

The report also suggests that two years of AI experience is now the most common level for marketers.

That changes the nature of the conversation. Early on, people were mostly asking whether AI could produce a decent answer. Then they started learning how to provide better context and steer the output. Now many marketers are moving beyond the chatbot interface entirely.

In my circles, conversations that once sounded advanced are becoming normal. People talk about building personal operating systems, installing agent tools, connecting AI to their files, and using coding environments to complete real projects.

That doesn’t mean everyone has mastered these systems. The technology changes too quickly for that. Even people who have been experimenting with AI for years can feel like beginners after a major shift.

That’s actually good news. The field keeps resetting. Skills from prompt engineering still help, but prompt engineering itself is no longer the center of the game. We’re moving toward skills, loops, tools, and orchestration—systems that allow multiple AI actions to work together on a larger project.

I’ve written before about the step that creates more consistency with AI. The same principle applies here: better outputs usually come from better systems and better context, not from searching for a magic prompt.

Claude, ChatGPT, and the platform race

One of the report’s more interesting findings concerns which AI platform marketers value most.

When asked which tool they would keep if they could only choose one, 42% selected Claude and 39% selected ChatGPT. That’s a meaningful change from the previous year, when ChatGPT had a more obvious lead.

I use Claude constantly, and it does a lot of work for me. Still, I’m stubbornly a ChatGPT and Codex user. If I could only keep one platform, I’d probably still choose ChatGPT because of how well it fits the way I work.

But the specific winner matters less than the broader trend. The tools are becoming more comparable, while their surrounding ecosystems are becoming more important.

Google is a good example. It has enormous resources, infrastructure, and an ecosystem that includes Gmail, Docs, Sheets, Drive, and Workspace. Yet it still hasn’t integrated agents into that ecosystem in a truly meaningful way. If Google eventually turns Workspace into a coordinated agent platform, it could become a serious force very quickly.

I wouldn’t count Google out. But for now, the most useful question isn’t “Which model is best?” It’s “Which environment helps me complete valuable work reliably?”

The next learning curve is agents

Most marketers are no longer trying to understand what a reasoning model is. Reasoning has become table stakes. The new conversation is about agents.

Agents are systems that can take actions rather than simply respond to a prompt. They can use tools, work through files, interact with software, execute multiple steps, and check their own progress.

Agents have been overhyped for years, but they’ve only recently started becoming consistently useful. Tools such as Codex, Claude Code, Cursor, OpenClaw, and Hermes are early examples of this shift.

The important breakthrough wasn’t only better reasoning. It was the development of better harnesses.

Why the harness matters

A harness is the environment wrapped around an AI model. It gives the model access to the right tools, files, permissions, memory, checks, and interaction patterns.

A chatbot can give you instructions for changing a file. A harness can potentially open the file, make the change, test it, and report back. That’s a completely different relationship with AI.

Even standard chatbot applications are gradually adding harness-like features. They can create documents, organize information, connect to services, and work with more of the user’s context than they could before.

Over time, we probably won’t talk about harnesses any more than we talk about reasoning models today. They’ll simply be part of the expected AI experience.

If you haven’t experimented with AI outside the normal chatbot interface, now is a good time to start. My look at AI agents and custom GPTs is a useful starting point for thinking about how these systems change marketing workflows.

Automation creates a new problem: bottlenecks

Here’s where I think the next major challenge will appear.

As marketers become better at building AI systems, they’ll automate individual tasks faster than the rest of the process can handle them. That creates bottlenecks.

Manufacturing faced the same problem when companies introduced robots. A robot could make one stage of production extremely efficient, but the next stage might not be able to keep up. Half-finished inventory would pile up between the two stages.

You can create the same problem in marketing. An AI system might generate hundreds of social posts, but nobody has time to review them. It might produce campaign concepts faster than the team can launch them. It might automate reporting while the real issue is that nobody knows which metric should drive a decision.

Automation can make you feel productive while moving the constraint somewhere else.

That’s why the next competitive skill won’t just be building systems. It will be finding the part of the system that is actually limiting growth.

There are always more things a marketing team could do: launch another channel, improve SEO, create more content, run more paid campaigns, segment the email list, produce more video, or redesign the funnel. But usually only one or two constraints are truly holding the business back.

More activity won’t fix the wrong constraint.

Use the algorithm before you automate

The framework I keep coming back to is the five-step algorithm used in Elon Musk’s companies. It’s a practical way to improve a process before handing it to software or AI.

  1. Question every requirement. Don’t assume a requirement is valid simply because someone has repeated it for years. Ask what must be true and why.
  2. Delete every possible step. Remove unnecessary work before trying to make it faster. If you automate a bad step, you’ve only made the bad step more efficient.
  3. Simplify and optimize. Once the unnecessary parts are gone, make the remaining process easier and clearer.
  4. Accelerate cycle time. Reduce the time it takes to move from one stage to the next. Speed matters after the process makes sense.
  5. Automate or build software. Only now should you give the process to AI, an agent, or a software application.

The order matters. AI makes automation so easy that it tempts us to start with step five. That’s often backwards.

Do the work manually first

I recently talked with someone considering building an app for a new service. The app might eventually be a good idea, but I suggested starting manually.

Text the clients. Have them send information by email. Use a Google Sheet. Work through the awkward parts yourself. Find out where people get confused and where the process breaks.

Only after that should you build the software.

The McDonald brothers used a similar approach when developing their fast-food system. They physically walked through the kitchen process, using a mock setup to test movement and timing before they tried to scale it.

Software is just another form of automation. If you don’t understand the manual process, you won’t know what the software should do. You’ll simply encode your assumptions—and AI will happily build around them.

Where AI marketing is heading next

A framework from OpenAI describes five stages of AI development:

  1. Chatbots: conversational systems that respond to questions.
  2. Reasoners: systems capable of human-level problem solving.
  3. Agents: systems that can take actions.
  4. Innovators: systems that can help invent and discover.
  5. Organizations: systems capable of doing the work of an entire organization.

We’ve clearly passed the chatbot stage and moved through the reasoning stage. We’re now in the middle of the agent stage. My prediction is that agents will become much more mature over the next year.

After that, the most interesting shift will be AI that can question assumptions and contribute to invention. Current AI can reason through a problem, but it often accepts the requirements it’s given. It doesn’t naturally step back and ask whether the entire premise is wrong.

That ability to challenge assumptions is essential for innovation. It’s also one of the reasons human judgment still matters.

AI can help with pattern recognition, execution, research, and iteration. Humans still bring context, taste, empathy, responsibility, trust, and the ability to understand what a situation means beyond the available data. Those qualities won’t disappear just because agents become more capable.

You can read more about the human edge marketers need to preserve as AI takes on more execution.

What marketers should do now

Most marketers are focused on learning how to build AI systems. You should learn that too. But if you want to get ahead, add another skill: bottleneck identification.

  • Map the entire workflow, not just the task you want to automate.
  • Find where work piles up or decisions slow down.
  • Question the assumptions behind each requirement.
  • Run the process manually before turning it into software.
  • Automate only after simplifying and testing the process.
  • Keep human judgment visible where trust, taste, and responsibility matter.

AI adoption is spreading quickly, but more AI doesn’t automatically create more growth. The marketers who stand out will be the ones who can see the whole system, identify the real constraint, and then use AI to improve the right part of it.

Start by finding the bottleneck in your current marketing process. Then apply the five steps in order. That’s a much better place to begin than adding another shiny tool.